Are your products for human consumption?
Our products are intended for scientific research and laboratory use only. While we’re proud to support the research community, our products are not designed for human consumption, animal use, medical treatment, or therapeutic purposes. We ask all customers to ensure they are used responsibly within an appropriate research setting.
What does “research use only” mean?
It means the products are intended only for legitimate scientific and laboratory research. They are not sold as drugs, supplements, cosmetics, or treatments of any kind.
When will my order ship?
Orders are typically processed after payment has been received and confirmed. Shipping times may vary depending on order volume, product availability, and destination.
How much is shipping?
Shipping rates are calculated at checkout unless otherwise stated. Free shipping promotions may apply to qualifying orders where available.
Do you offer free shipping?
If offered, free shipping will apply automatically to qualifying orders based on the conditions shown at checkout.
How can I track my order?
Tracking information will be provided when available once your order has been shipped.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and details of the issue so we can review it.
Do you accept returns or refunds?
Due to the nature of our products, all sales are generally considered final unless otherwise determined at our discretion. Please review our Refund Policy for more information.
Can I cancel my order?
If you need help with an order, contact us as soon as possible. Once an order has been processed or shipped, cancellation may not be possible.
What payment methods do you accept?
Available payment methods are shown at checkout.
How do I contact you?
Please visit our Contact Us page for any questions regarding orders, shipping, or general inquiries.