Frequently Asked Questions
Everything you need to know about
P101 Series and our Precision Pen System.
What makes P101 Series different?
P101 Series was created to simplify the peptide experience. Our products arrive professionally prepared in the P101 Precision Pen System, eliminating the hassle of mixing, measuring, and calculating doses.
Our goal is simple: deliver premium products with exceptional quality, convenience, and customer support.
What is the P101 Precision Pen System?
The P101 Precision Pen System is our signature delivery platform designed to make peptide administration as simple and consistent as possible.
Each order arrives professionally prepared and includes everything needed to get started.
No mixing. No measuring. No guesswork.
What is included with my order?
Depending on the product purchased, your order may include:
- P101 Precision Pen(s)
- Premium protective carry case
- Sterile pen needles
- Alcohol swabs
- Cooling gel pack
- Product instruction card
Contents may vary depending on the product and recommended dosing schedule.
Are your products ready to use?
Yes. Every P101 Precision Pen arrives professionally prepared and ready to use. Simply attach a new sterile needle, dial the recommended dose using the included instruction card, and you’re ready.
Are your products intended for human consumption?
No.
Products offered by P101 Series are sold exclusively for scientific research and laboratory purposes. They are not intended or approved for human consumption, veterinary use, diagnosis, prevention, treatment, or cure of any disease or medical condition.
By purchasing from P101 Series, customers acknowledge they are responsible for ensuring products are used in accordance with all applicable laws and regulations.
What does "For Research Use Only" mean?
“For Research Use Only” (RUO) means our products are supplied exclusively for scientific and laboratory research.
They are not sold as pharmaceuticals, dietary supplements, cosmetics, or therapeutic products, and no medical or health claims are made regarding their use.
How should I store my P101 Pen?
Store refrigerated between 2°C and 8°C.
- Do not freeze.
- Protect from excessive heat and direct sunlight.
How long will my pen last?
Each product has its own recommended dosing schedule.
Please refer to the product page and the included instruction card for product-specific recommendations.
Are needles included, and can they be reused?
Yes. Every order includes the appropriate number of sterile pen needles and alcohol swabs for the recommended dosing schedule.
For safety and sterility, always use a new sterile needle for every injection.
How do I know my product is authentic?
As part of our Quality Assurance Program, we perform periodic independent verification testing on randomly selected batches to help verify product identity and purity.
How long does order processing take?
Every order is professionally prepared, quality checked, packaged, and verified before shipment.
Please allow 1–2 business days for processing. Many orders ship sooner; however, processing times may vary during periods of high demand.
How does shipping work?
To help protect temperature-sensitive products, P101 ships Monday through Thursday only. This helps reduce the likelihood of packages sitting in courier warehouses over the weekend.
Orders placed before our daily 2:00 PM Mountain Time cut-off generally begin processing the same business day. Orders placed after the cut-off, on weekends, or on holidays begin processing on the next business day.
Every shipment is carefully packaged using insulated packaging and cooling gel packs, and includes tracking information once shipped.
How much does shipping cost?
Shipping rates are calculated automatically at checkout based on your location and selected shipping method.
Any available shipping promotions are automatically applied when your order qualifies.
Do you ship across Canada?
Yes. P101 Series currently ships throughout Canada using tracked shipping services.
Do you ship internationally?
At this time, we only ship within Canada.
Can I track my order?
Absolutely. Tracking information is emailed to you as soon as your order has shipped.
What if my order arrives damaged or incorrect?
We take great care when preparing every shipment.
If your order arrives damaged, incomplete, or incorrect, please contact our customer support team as soon as possible. Please include your order number along with photos of the package and contents so we can investigate and resolve the issue promptly.
Can I cancel my order?
If you need to make changes or cancel your order, please contact us immediately.
Once an order has entered processing or has shipped, it will no longer be possible to modify or cancel it.
Can I return my order?
Due to the nature of our products, all sales are considered final.
If you believe there is an issue with your order, please contact us. Every situation is reviewed individually, and our team will work with you to find an appropriate solution whenever possible.
What payment methods do you accept?
Available payment options are displayed securely during checkout.
Still have questions?
Our goal is to provide an exceptional customer experience from the moment you place your order until it arrives at your door.
If you have any questions about our products, shipping, or your order, please visit our Contact Us page. Our team is always happy to help.
Still have questions?
We’re here to help.
Email Us
info@p101series.com