Refund Policy
At P101 Series, we take pride in providing premium products and exceptional customer service. Every order is professionally prepared, quality checked, and carefully packaged before shipment.
Due to the nature of our products, all sales are generally considered final. However, if there is an issue with your order, please contact us promptly. We are committed to reviewing every legitimate concern and working toward a fair resolution whenever reasonably possible.
Research Use Only
All products sold by P101 Series are supplied strictly for scientific research and laboratory use only.
Customers are responsible for reviewing product information and ensuring they understand the intended research-only purpose of our products before placing an order.
Returns & Refunds
Because of the nature of our products, we are generally unable to accept returns or issue refunds once an order has been processed or shipped.
If you believe there is an issue with your order, please contact us as soon as possible so we can review the situation.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please notify us within 1 day of delivery.
To help us investigate, please provide:
- Your order number
- A brief description of the issue
- Clear photographs of the package and contents (when applicable)
After reviewing your claim, we will determine the most appropriate resolution, which may include a replacement or another suitable remedy.
Lost Shipments
If your shipment appears delayed or lost based on the tracking information, please contact us.
We will work directly with the shipping carrier to investigate the shipment and keep you informed throughout the process. Any resolution will be based on the carrier’s investigation and delivery records.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us immediately.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
Situations Not Eligible for Refund or Replacement
Refunds or replacements will generally not be provided for issues resulting from:
- Incorrect shipping information provided by the customer
- Failure to receive or collect a delivered package
- Improper storage or handling after delivery
- Misuse of products
- Delays caused by shipping carriers, weather, customs, or other circumstances beyond our control
- Purchases made without reviewing product information or the intended research-only use of our products
Our Commitment
Customer satisfaction is important to us. We are committed to providing fair, professional, and timely support, and we will always make reasonable efforts to resolve legitimate concerns.
Contact Us
If you have any questions regarding your order, please visit our Contact Us page. Our team is happy to assist you.