We are committed to maintaining high standards of quality and service. Due to the nature of our products, all sales are considered final unless otherwise determined at our discretion.
Research Use Only
All products sold by Peptides 101 are supplied strictly for scientific research and laboratory purposes only. Customers are responsible for reviewing product details carefully before placing an order.
Returns and Refunds
Because of the sensitive nature of these products, we do not generally accept returns or offer refunds once an order has been processed or shipped.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery with your order number and a description of the issue. We may request photos or additional details to review the matter.
Lost Shipments
If an order appears to be lost in transit, please contact us so we can review the shipment and assist where possible. Resolution may depend on the carrier’s tracking information and delivery status.
Order Issues
If there is a problem with your order, we encourage you to contact us as soon as possible. Any resolution, including replacement or refund, will be considered on a case-by-case basis at our discretion.
Non-Refundable Situations
We do not offer refunds or replacements for issues resulting from:
- incorrect shipping information entered by the customer
- misuse, mishandling, or improper storage of products
- delays caused by shipping carriers or circumstances outside our control
- misunderstanding of product use, intended purpose, or research limitations
Contact
If you have any concerns about your order, please Contact Us and we will do our best to assist.